Refund policy

Return and Refund Policy

Thank you for shopping at سعى. We hope you love your notebook!
If for any reason you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return or refund within 14 days from the date you received your order.
To be eligible for a return, your item must meet the following conditions:

The notebook must be unused, in identical condition, and in its original packaging.
Proof of purchase (such as your order confirmation) must be provided.

Items that are damaged, used, written in, or altered in any way cannot be refunded.

2. Non-Returnable Items

We cannot accept returns for:

Notebooks that have been used, unsealed, or written in.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 14 days using the same payment method used for your order.
If you paid by cash on delivery, we will contact you to arrange the refund method .

4. How to Request a Return

To start a return, please contact us through our Whatsapp or our Website at:
🌐 https://s3y-eg.com/en

Our team will guide you through the steps and arrange for pickup or advise where to send the item.

5. Return Shipping

You are responsible for safely returning the product. Please ensure it is securely packaged.
We are not responsible for items lost or damaged in return shipping.